We would like to let those who are affected by this unprecedented weather event in QLD and NSW know we are thinking of you and are here to support with anything we can do to help. We understand that many of you and your patients in QLD and NSW may be cut off and isolated for days and, in some areas, weeks. We are thinking of you all.

It will not come as a surprise to you that we are currently experiencing delivery interruptions due to flooding and severe weather events in NSW and QLD. This is resulting in some delivery delays for items coming in and out of these regions. Staffing issues within freight companies due to the impact of Covid in combination with severe weather is proving challenging for us all. Along with our partners at CH2, we are doing our utmost to deliver your orders as quickly as we can. We thank you for your patience and ask you to kindly consider these additional delivery times when placing orders.
May we ask you to please review what stocks you might need and allow additional time for receipt of patient products. Please place your typical orders earlier to support us to get what you need on time for your patients. 

Please stay safe in these conditions and don’t hesitate to contact me directly for any escalation issues or urgent time sensitive requests. Our CH2 customer care team is available on 1300 005 279 to take urgent orders. Please also feel free to email

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  • Katrina Ginsburg